At Feng Chen Wang we are committed to safeguarding the privacy of our website visitors; this privacy policy sets out how we will collect and process your personal data. Fengchenwang Ltd registered office is Ashford House 100 College Road, First Floor, Harrow, England, HA1 1BQ.

We may collect some or all of the following information when you purchase goods from our website, register for a customer account, sign up for a newsletter, or participate in marketing activities either in person or online.

Contact details: name, postal address, email address and telephone numberDemographic informationSizing and shopping preferencesPayment details: our payment-processing partner encrypts these details and we do not retain any payment details submitted by you.From time to time we may also collect additional information about you, which we use to help us understand our business, and for the purpose of direct marketing.

We may gather your personal information for the following purposes:

Keeping you updated on the progress of your order, shipping, delivery and handling of returns.Providing you with the services of the website such as placing and holding items in your cart.To analyse the performance of our website and sales to help us improve our business.To tailor our marketing communications to meet your preferences.

We will use reasonable technical and organisational precautions to ensure your personal information is safe. All electronic transactions you make to or receive from us will be encrypted using SSL technology. However, data transmission over the Internet is not entirely secure and we cannot guarantee the security of data sent over the Internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.

Information that we collect may be transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Some countries may not have data protection laws equivalent to those in force in the European Economic Area. By submitting your personal information, you agree to such transfers. 

We may share your information with select third parties that specialise in the different areas to process your payments, supply your orders, analyse and optimise the performance of our website and carry out marketing activities. Expect as provided in this privacy policy, we will not provide your information to other third parties.

Our website uses cookies. A cookie is a small file which asks permission to be placed on your computer's hard drive to help us analyse web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. This privacy policy was last updated on 15th March 2019.

Our website contains links to other websites. We are not responsible for the privacy policies of third party websites.

You may instruct us not to process your personal data by email at any time and we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.

If you have any questions about this privacy policy or would like to contact us with any queries or comments about our website please send an email to eshop@fengchenwang.com.