Contact us if you have any questions or would like to contact us with any queries
LONDON STUDIO
studio@fengchenwang.com
+44 (0)20 8533 8411
Unit 5.3, Bayford Street Industrial Centre, London, E8 3SE
Contact us if you have any questions or would like to contact us with any queries
LONDON STUDIO
studio@fengchenwang.com
+44 (0)20 8533 8411
Unit 5.3, Bayford Street Industrial Centre, London, E8 3SE
DELIVERY
We will send you your Feng Chen Wang pieces from our online shop to the shipping address you’ve provided us with at the checkout. For security reasons, we make sure the right person gets their new Feng Chen Wang pieces; all orders must be signed for upon delivery. All orders are shipped from Shanghai with the exception of Converse which are shipped from London.
Free Shipping on orders over £150 for a limited time only.
Free shipping as standard applies to orders over £350.
UK
£6
EUROPE
£16
US
£20
REST OF WORLD
£25
CHINA
£10
ASIA
£16
EUROPE
£25
REST OF WORLD
£25
ORDER TRACKING
Please allow up to three business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping. Once your order has been shipped, you will receive an email confirming your order is on its way, which also include your tracking number. If you have not received one please contact eshop@fengchenwang.com who will be able to email you the details.Our delivery times are approximate and unfortunately, we cannot guarantee that your Feng Chen Wang order will arrive at a specific date as sometimes there could be delays with shipping due to customs or at busy periods like Christmas and sales times.
TAXES & DUTIES
For shipments outside of the UK, please note that the prices quoted are not inclusive of any customs or import duties that could be taxed when the package reaches your destination country. Paying any customs duty, import taxes and duty charges are your responsibility, and the local authorities will hold your order until you have paid the charges. Once you have paid any charges, your online shop order will be delivered to you. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be.
RETURNS
If you are not perfectly satisfied with your goods we will happily offer you full refund within 14 days from when your order is delivered. Unfortunately, we can not refund any shipping, taxes, duties, charges. Items must be returned in an unworn and saleable condition with original tags and shoe box for shoes. Please contact eshop@fengchenwang.com to obtain your returns authorisation quoting your order number and SKU code. We do not accept returns for any underwear, swimwear or "sale" items. The cost of shipping returns goods is the customers responsibility and we regret that we cannot be held responsible for anything lost or damaged in transit.
Please return your items to the below address:
Returns Department, Feng Chen Wang, Unit 5.3, Bayford Street Industrial Centre, London, E8 3SE, UNITED KINGDOM
Overview
This website is operated by FengChenWang.Ltd . Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to Feng Chen Wang and ‘you’ means our customer or potential customer. By using our website, and or placing an order for products electronically you confirm your agreement to our terms and conditions. Please read these terms of service carefully before accessing or using our website. You will be asked to agree to these terms of sale before you place an order for products from our website.
General terms
Order
Products
Price and payment
Warranty
The customer warrants to us that you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale, that the information provided in your order is accurate and complete and that you will be able to accept delivery of the products.
Risk and ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon delivery of the products and receipt by us of full payment of all sums due in respect of the products.
Limitation of liability
Intellectual property right
Website
This site is owned and managed by:
Feng Chen Wang
Registered name: Fengchenwang Ltd.
Registered office: Ashford House 100 College Road, First Floor, Harrow, England, HA1 1BQ, United Kingdom
Email: studio@fengchenwang.com
Telephone: +44(0) 20 8533 8411
Registered in England under registration No. 09416856
Vat Registration: GB294908260
At Feng Chen Wang we are committed to safeguarding the privacy of our website visitors; this privacy policy sets out how we will collect and process your personal data.
Fengchenwang Ltd registered office is Ashford House 100 College Road, First Floor, Harrow, England, HA1 1BQ.
Information about you
We may collect some or all of the following information to us when you purchase goods from our website, register for a customer account, sign up for a newsletter, or participate in marketing activities either in person or online.- Contact details: name, postal address, email address and telephone number
Use of the data
We gather your personal information for the following purposes:
Protection of your data
We will use reasonable technical and organisational precautions to ensure your personal information is safe. All electronic transactions you make to or receive from us will be encrypted using SSL technology. However, data transmission over the Internet is not entirely secure and we cannot guarantee the security of data sent over the Internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.
Disclosures
We may share your information with select third parties that specialise in the different areas to process your payments, supply your orders, analyse and optimise the performance of our website and carry out marketing activities. Expect as provided in this privacy policy , we will not provide your information to other third parties.
International data transfers
Information that we collect may be transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Some countries may not have data protection laws equivalent to those in force in the European Economic Area.
By submitting your personal information you agree to such transfers.
Cookies
Our website uses cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive to help us analyse web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Your rights
You may instruct us not to process your personal data by email at any time and we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.
Policy amendments
We may update this policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. This privacy policy was last updated on 15th March 2019.
Third party websites
Our website contains links to other websites. We are not responsible for the privacy policies of third party websites.
Contact us
If you have any questions about this privacy policy or would like to contact us with any queries or comments about our website please send an email to eshop@fengchenwang.com
HOW DO I RETURN OR EXCHANGE AN ITEM?
If you will like to make a return, you will need to email us at eshop@fengchenwang.com with a return request. Please quote your order number and SKU code. Goods must be returned in an unused and saleable condition with all the tags intact and accompanied by the original delivery note and the returns form. Underwear, swimwear and merchandise marked 'sale' cannot be returned. Shoes need to have no marks or scratches on the soles. Footwear must also be accompanied by the original shoe box in its original condition.
The cost of shipping returns goods is the customers responsibility and we regret that we cannot be held responsible for anything lost or damaged in transit. Please return your items to the below address:
Returns Department, Feng Chen Wang, Unit 5.3, Bayford Street Industrial Centre, London, E8 3SE, UNITED KINGDOM
CAN I CANCEL OR MODIFY MY ORDER?
Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases. Please contact us by email eshop@fengchenwang.com