SPECIAL OFFER: Spend over £300 and receive a free Feng Chen Wang necklace from us. Offer until Friday 7th December

CUSTOMER CARE

Contact us if you have any questions or would like to contact us with any queries

LONDON STUDIO
studio@fengchenwang.com
+44 (0)20 8533 8411
Unit 5.3, Bayford Street Industrial Centre, London, E8 3SE

SHIPPING & RETURNS

DELIVERY
We will send you your Feng Chen Wang pieces from our online shop to the shipping address you’ve provided us with at the checkout. For security reasons, we make sure the right person gets their new Feng Chen Wang pieces; all orders must be signed for upon delivery. All orders are shipped from Shanghai with the exception of Converse which are shipped from London.

Free Shipping on orders over £150 for a limited time only.
Free shipping as standard applies to orders over £350.

SHIPPING COST FROM LONDON WAREHOUSE

UK

£6

EUROPE

£16

US

£20

REST OF WORLD

£25

SHIPPING COST FROM CHINA WAREHOUSE

CHINA

£10

ASIA

£16

EUROPE

£25

REST OF WORLD

£25

ORDER TRACKING
Please allow up to three business days (not including weekends or holidays) for us to process your order. Processing time is required so that we can review your order information and prepare it for shipping. Once your order has been shipped, you will receive an email confirming your order is on its way, which also include your tracking number. If you have not received one please contact eshop@fengchenwang.com who will be able to email you the details.Our delivery times are approximate and unfortunately, we cannot guarantee that your Feng Chen Wang order will arrive at a specific date as sometimes there could be delays with shipping due to customs or at busy periods like Christmas and sales times.

TAXES & DUTIES
For shipments outside of the UK, please note that the prices quoted are not inclusive of any customs or import duties that could be taxed when the package reaches your destination country. Paying any customs duty, import taxes and duty charges are your responsibility, and the local authorities will hold your order until you have paid the charges. Once you have paid any charges, your online shop order will be delivered to you. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be.

RETURNS
If you are not perfectly satisfied with your goods we will happily offer you full refund within 14 days from when your order is delivered. Unfortunately, we can not refund any shipping, taxes, duties, charges. Items must be returned in an unworn and saleable condition with original tags and shoe box for shoes. Please contact eshop@fengchenwang.com to obtain your returns authorisation quoting your order number and SKU code. We do not accept returns for any underwear, swimwear or "sale" items. The cost of shipping returns goods is the customers responsibility and we regret that we cannot be held responsible for anything lost or damaged in transit.

Please return your items to the below address:
Returns Department, Feng Chen Wang, Unit 5.3, Bayford Street Industrial Centre, London, E8 3SE, UNITED KINGDOM

TERMS & CONDITION

Overview
This website is operated by FengChenWang.Ltd . Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to Feng Chen Wang and ‘you’ means our customer or potential customer.  By using our website, and or placing an order for products electronically you confirm your agreement to our terms and conditions. Please read these terms of service carefully before accessing or using our website. You will be asked to agree to these terms of sale before you place an order for products from our website. 

General terms

  • Any order for products place by customers through our website shall be subject to these terms and conditions. 
  • Nothing in these terms of sale affects your statutory rights, including the right to receive a refund in respect to any defective product we sell to you. 
  • All other terms and conditions expressed or implied by statute or otherwise, are excluded to the fullest extent permitted by law. 
  • We may from time to time change, alter, adapt, add or remove portions of these terms and conditions but if we do so we will post any such changes on the website. 
  • The headings in this agreement are for convenience only and will not affect their interpretation. 
  • English law will apply to this agreement, and the parties agree to submit to the non-exclusive jurisdiction of the English courts. 

Order 

  • All orders for products are considered to be an offer by the customer to purchase products pursuant to these terms and conditions. No contract will come into force between you and us unless and until we accept your order. 
  • The customer shall be responsible for ensuring the accuracy of the details provided on the order form.  Before you place your order, you will have the opportunity of identifying whether you have made any input errors by reviewing your basket. You may correct those errors before placing your order by amending your basket. 
  • We reserve the right to refuse service to anyone for any reason at any time. No order submitted by the customer shall be consider to be accepted by us until you have received an order confirmation. The order will be processed once payment for the order is received.  All orders are subject to availability. 

Products

  • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our return policy. 
  • The products may differ slightly from the images shown on the website. This may be caused by your display settings on your computer device. Sizes and measurements are approximate only. 
  • We do not warrant that the quality of any products, services, information or other material purchased by you will meet your expectations. 

Price and payment

  • Prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue the product or service at any time without notice. 
  • In addition to the price of the product, you may have to pay a delivery charge, which will be as stated when you pay for the product. 
  • Payment for all products must be made by credit/debit card or any method detailed on the website from time-to-time. 
  • The price of the products will be the price quoted on the website at the date the order is received and will include VAT. 
  • We will issue you with an electronic receipt to your email address once the transaction is completed and will send you a further e-mail and tracking number once the products have been dispatched. 

Warranty
The customer warrants to us that you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale, that the information provided in your order is accurate and complete and that you will be able to accept delivery of the products. 

Risk and ownership
The products will be at your risk from the time of delivery. Ownership of the products will only pass to you upon delivery of the products and receipt by us of full payment of all sums due in respect of the products. 

Limitation of liability

  • We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
  • Nothing in these terms of sale will limit or exclude your or our liability for: a). death or personal injury caused by negligence. b). Fraud or fraudulent misrepresentation; or c). Any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.  Subject to this, the products we sell are intended for personal use only and be will not be liable for any business losses. 

Intellectual property right  

  • You acknowledge and agree that all copyright, trademark and all other intellectual property rights in all material or consent supplied as part of the website shall remain at all times vested on us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us. 
  • You agree that the material and content contained within the website is made available for your personal non-commercial use only. 
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service or access to the service without express written permission by us. 

Website

  • We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. 
  • You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of any spy ware, computer virus or any other malicious computer software. 
  • These terms together with our privacy policy, constitute the entire agreement between you and us in relation to use of our website, and supersede all previous agreements in respect of your use of this website. 

This site is owned and managed by:

Feng Chen Wang
Registered name: Fengchenwang Ltd.
Registered office: Ashford House 100 College Road, First Floor, Harrow, England, HA1 1BQ, United Kingdom
Email: studio@fengchenwang.com
Telephone: +44(0) 20 8533 8411
Registered in England under registration No. 09416856
Vat Registration: GB294908260

PRIVACY POLICY

At Feng Chen Wang we are committed to safeguarding the privacy of our website visitors; this privacy policy sets out how we will collect and process your personal data. 

Fengchenwang Ltd registered office is Ashford House 100 College Road, First Floor, Harrow, England, HA1 1BQ. 

Information about you
We may collect some or all of the following information to us when you purchase goods from our website, register for a customer account, sign up for a newsletter, or participate in marketing activities either in person or online.- Contact details: name, postal address, email address and telephone number

  • Demographic information 
  • Sizing and shopping preferences
  • Payment details: our payment-processing partner encrypts these details and we do not retain any payment details submitted by you. 
  • From time to time we may also collect additional information about you, which we use to help us understand our business, and for the purpose of direct marketing. 

Use of the data
We gather your personal information for the following purposes:

  • Keeping you updated on the progress of your order, shipping, delivery and handling of returns. 
  • Providing you with the services of the website such as placing and holding items in your cart. 
  • To analyse the performance of our website and sales to help us improve our business. 
  • To tailor our marketing communications to meet your preferences.

Protection of your data
We will use reasonable technical and organisational precautions to ensure your personal information is safe. All electronic transactions you make to or receive from us will be encrypted using SSL technology. However, data transmission over the Internet is not entirely secure and we cannot guarantee the security of data sent over the Internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password. 

Disclosures 
We may share your information with select third parties that specialise in the different areas to process your payments, supply your orders, analyse and optimise the performance of our website and carry out marketing activities. Expect as provided in this privacy policy , we will not provide your information to other third parties. 

International data transfers
Information that we collect may be transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.  Some countries may not have data protection laws equivalent to those in force in the European Economic Area. 

By submitting your personal information you agree to such transfers. 

Cookies
Our website uses cookies. A cookie is a small file which asks permission to be placed on your computer’s hard drive to help us analyse web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Your rights
You may instruct us not to process your personal data by email at any time and we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes. 

Policy amendments
We may update this policy from time to time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes. This privacy policy was last updated on 15th March 2019.

Third party websites
Our website contains links to other websites. We are not responsible for the privacy policies of third party websites. 

Contact us
If you have any questions about this privacy policy or would like to contact us with any queries or comments about our website please send an email to eshop@fengchenwang.com

FAQ

HOW DO I RETURN OR EXCHANGE AN ITEM?
If you will like to make a return, you will need to email us at eshop@fengchenwang.com with a return request. Please quote your order number and SKU code. Goods must be returned in an unused and saleable condition with all the tags intact and accompanied by the original delivery note and the returns form.  Underwear, swimwear and merchandise marked 'sale' cannot be returned.  Shoes need to have no marks or scratches on the soles. Footwear must also be accompanied by the original shoe box in its original condition.

The cost of shipping returns goods is the customers responsibility and we regret that we cannot be held responsible for anything lost or damaged in transit. Please return your items to the below address:

Returns Department, Feng Chen Wang, Unit 5.3, Bayford Street Industrial Centre, London, E8 3SE, UNITED KINGDOM

CAN I CANCEL OR MODIFY MY ORDER?
Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases. Please contact us by email eshop@fengchenwang.com